Paul Polansky
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Recent activity by Paul Polansky-
How much does sending a text message cost using Twilio?
Keller Williams has partnered with Twilio to enable agents to send text messages to contacts through Command. This is done by purchasing a monthly subscription plan of credits, with any unused cred...
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How quickly will an agent be able to access & use Twilio in command after setup?
If you set up a new Twilio number, you can get started immediately. If you transfer an existing number to your KW Twilio account, it will take around 24 hours for the transfer to take place.
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Best Practices with Twilio
Warning! The Telephone Consumer Protection Act (TCPA), which includes the National Do Not Call Registry, imposes strict limits on how real estate agents make calls, send text messages and/or le...
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What happens if someone who is not in my contact database texts my Twilio number?
If someone who is not in your Command database sends a text message to your KW Twilio number, the follow actions will take place: 1. You will receive a Command and Command App notification, which...
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What causes Twilio credits to expire?
Each month, the Twilio credits you purchase are managed and calculated on a first-in/first-out basis. In addition to receiving new credits per your subscription, credits that were not used in previ...
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Can I transfer an existing number from an outside service to my KW Twilio account?
If you have a number with another service, there are a few steps to take first in order to transfer it into KW Command. First, you will need to check with your current service for their steps to ha...
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What are the differences in the options to set up a Twilio number in Command?
Keller Williams has partnered with Twilio to enable agents to send text messages to contacts through Command. This is done by purchasing a monthly subscription plan of credits, with any unused cred...
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Purchase a Product in the KW Marketplace
The KW Marketplace is the platform where users can purchase products, subscriptions, and services to improve their business. To purchase a product in the KW Marketplace: Access 1. Log in to http...
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Purchase a Twilio Subscription in KW Marketplace
Keller Williams has partnered with Twilio to enable agents to send text messages to contacts through Command. This is done by purchasing a monthly subscription plan of credits, with any unused cred...
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Edit the Billing Information for a Subscription in the KW Marketplace
The KW Marketplace doesn't have a global billing profile. Each time you make a purchase, you enter whichever payment method you want to use for that product and associate it with a billing address....