Make Changes to Your Monthly Twilio Subscription – KW Marketplace

Keller Williams has partnered with Twilio to enable agents to send text messages to contacts through Command. This is done by purchasing a monthly subscription plan of credits, with any unused credits rolling over to the next month. User will receive Command and Command App notifications when they receive a reply and also receive email notifications. You can also track your usage of Twilio in the Command Settings.

Once you start getting close to your credit limit for the month, you will receive notifications to let you know. You will receive both a Command and email notification when you reach 80%, 85%, 90%, and 95% of your monthly usage. If you hit your limit you have the ability to upgrade your credit subscription for the month, in the KW Marketplace which will give you the ability to send more text messages that month.

When you upgrade your Twilio subscription, you will be immediately billed for the difference between your previous subscription and the new one. You will also immediately receive the additional credits (the difference between the new credit amount and what you've already used for the month). On the 1st of the following month, you will be charged for and receive the full upgraded credit amount for that month, aligning with your new subscription plan.
When you downgrade your Twilio subscription, you won't lose any credits right away. On the 1st of the following month, you will be charged for and receive the adjusted amount of credits for that month, in line with your new subscription plan.

To make changes to your Twilio subscription:

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click the KW Marketplace icon, , at the top of the screen.

3. At the top right of the page, click Profile icon, .

4. On the left side of the page, click Subscriptions.

5. On the right side of the page, click Manage Subscriptions.

6. Find the subscription, then click Manage this Subscription.

7. Use the Available Plans drop-down to select the new subscription amount.

8. You will see the new subscription subtotal, click Save Changes.

The "new subscription price" is not how much you are being charged now, but is the subtotal of the new monthly subscription amount.
If you upgraded your Twilio subscription, you will be immediately billed for the difference between your previous subscription and the new one. You will also immediately receive the additional credits (the difference between the new credit amount and what you've already used for the month).
If you downgraded your Twilio subscription, you won't lose any credits right away. On the 1st of the following month, you will be charged for and receive the adjusted amount of credits for that month, in line with your new subscription plan.