Paul Polansky

In Command, we now have Command Email which is the default service used by Keller Williams to send emails on your behalf from your KW Technology applications. Each user receives 5,000 email sends p...

Warning! The Telephone Consumer Protection Act (TCPA), which includes the National Do Not Call Registry, imposes strict limits on how real estate agents make calls, send text messages and/or le...

Warning! The Telephone Consumer Protection Act (TCPA), which includes the National Do Not Call Registry, imposes strict limits on how real estate agents make calls, send text messages and/or le...

Phone carriers like T-Mobile, Sprint, and AT&T require registration to send application-to-personal text messages (also known as A2P) using a 10 digit long code (also known as 10DLC). This means al...

If an agent has a Twilio account connected to Command and wants to cancel their KW Twilio account taking their Twilio number with them, it is recommended to submit a request to have that number tra...

If you do not use all of your credits for the month, any left over credits will rollover to the next month. However, any unused credits will expire after 12 months. Click here to learn how to trac...

Initial Message The first time you send a text to someone in your database, Command adds the following text to communicate the option recipients have to stop receiving messages: No credits are dis...

When composing a text message in Command with Twilio if a user reaches a certain character count while also using emojis, a prompt will appear recommending the user to change the message from SMS t...

After a user has set up call forwarding they can disable it anytime within the Command Settings. Once call forwarding has been disabled the user can sign up again later if they like. To disable cal...

Keller Williams has partnered with Twilio to enable agents to send text messages to contacts through Command. In addition to that, agents are also able to set up call forwarding through Twilio. Aft...