Paul Polansky

In Command, we now have Command Email which is the default service used by Keller Williams to send emails on your behalf from your KW Technology applications. Each user receives 5,000 email sends p...

If you do not use all of your credits for the month, any left over credits will rollover to the next month. However, any unused credits will expire after 12 months. Click here to learn how to trac...

Initial Message The first time you send a text to someone in your database, Command adds the following text to communicate the option recipients have to stop receiving messages: No credits are dis...

If you have call forwarding set up with Twilio then that call will be directed to the assigned phone number. If you have not set up call forwarding with you Twilio account, then those calls will no...

If you upgrade your Twilio subscription, you will be charged a prorated amount, based on the day of the month you upgrade, and you will immediately receive the full number of upgraded credits, minu...

Yes, after you choose a monthly subscription, you will have an option to transfer an existing Twilio number, that you were using outside of Command, to your KW Twilio account. Click here to learn ...

It is not possible to get a second number for your KW Twilio account. Each user has to go through the KW Marketplace to purchase a subscription, and we only allow one number and subscription per us...

There is not a way to connect your cell phone number in Command, but there are other options: If you have a cloud communication system, or something that allows you to make phone calls through your...

These accounts are configured to only work with Command. You would have to go directly to Twilio to see about setting up another number for a third party application.

When requesting to transfer your existing Twilio number to your KW Twilio account, most failures occur due to an incorrect phone number and/or email combination. Please ensure that when choose to t...